Refund Policy

1. Lesson Cancellations & Rescheduling

• Lessons may be rescheduled or cancelled up to 24 hours before the scheduled start time at no charge.

• Cancellations made less than 24 hours in advance will be considered a used lesson and will not be refunded or rescheduled.

• In case of emergencies, rescheduling may be offered at the coach’s discretion.

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2. Missed Lessons (No-Shows)

• If a student does not attend a scheduled lesson and does not inform in advance, the lesson will be marked as completed.

• No refunds or rescheduling will be provided for missed lessons.

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3. Package Purchases (5 / 10 / 20 Lessons)

• Lesson packages are non-refundable once the first lesson is completed.

• If a refund is requested before the first lesson, the amount will be refunded minus payment processing fees.

• All packages must be used within their stated validity period. Expired lessons cannot be refunded or extended.​​

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4. Single Lessons

• Single lessons are non-refundable once scheduled.

• If cancelled at least 24 hours in advance, the lesson may be rescheduled within 7 days.

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5. Coach-Initiated Cancellations

• If a lesson is cancelled by the coach, students may choose between:

   

  • A full refund/ credit or

  • A rescheduled lesson at no additional cost.​

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6. Technical Issues

• If a lesson cannot proceed due to coach-side technical issues, the lesson will be rescheduled or refunded.

• If the issue is on the student’s side (internet, device, availability), the lesson will be considered completed unless resolved quickly or otherwise upon the coach's discretion.

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7. Payment & Refund Processing

• Approved refunds will be processed to the original payment method.

• Refunds may take 5–10 business days to reflect, depending on the payment provider.

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8. Policy Acceptance

• By purchasing a lesson or package, students confirm that they have read and agreed to this Refund & Cancellation Policy.